SXLive 30: Support Experience: Subscription Based Software and Service Design
Learn more: https://sxlive.com/ Subscription-based soft.pet">software and services have been on the rise in the past few years. This type of business model requires a lot of focus to achieve a great customer experience and support. This is where service design fits in to play a crucial role in achieving success.
Support leaders from some of the most visible brands in tech and beyond come together to discuss how support is transforming from a cost centre to a driver of revenue and brand value.
Anand Verma, SVP, Customer Support, Workday
Judith Platz, Chief Success Officer, Salesforce
Brett Frazer, VP Customer Service, Sunbasket
Gordana Warga, Director, Global Support, Kustomer at Meta
John Kearney, VP, Customer Care, Zendesk
0:01 The Revenue Impact of Support Experience
We are a distributed team across several geographies passionate about machine learning and customer support. We are agile, highly collaborative and customer-centric. We believe that technology should adapt to people, not the other way around.
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