Salesforce Consultant Shares Her Story, Solution Design Background & Career Advice | Women in Tech

Salesforce and Tech were not what Michelle had planned for herself after graduating college. Upon returning back home to, Guatemala, she expected to work her way into the design industry, instead, she found a position working for T-Mobile. Michelle, became…

Salesforce Consultant Shares Her Story, Solution Design Background & Career Advice | Women in Tech

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Salesforce and Tech were not what Michelle had planned for herself after graduating college. Upon returning back home to, Guatemala, she expected to work her way into the design industry, instead, she found a position working for T-Mobile.
Michelle, became familiar with how call centers are run, the importance of Key Performance Indicators, and understanding the clients she worked with. A few years later down the road, she ended up finding a job in Salesforce and it completely changed her life! She was now a woman in tech, utilizing her design degree, and service experience to now working as a Salesforce consultant and business analyst with various clients of all industry backgrounds. Listen more into her story as she has grown in the Salesforce industry and shares her knowledge, advice, and story.

Thank you, Michelle!

Chapters
00:00 Introduction
01:30 Tell us about yourself
02:19 What was your profession before Salesforce?
05:15 How does your design background play a role in your role today?
07:15 How does your background help you design a client’s org?
10:10 What are your suggestions to help others be better solution designers?
12:25 What Salesforce path is Michelle interested in pursuing?
16:30 How can both companies and Salesforce professionals help businesses affected by COVID-19 better market themselves in a digital world?
19:20 Salesforce professionals advice
19:57 Part 2 Video: Being a Latina in Tech

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