More than merely exchanging information is required for effective communication. It’s all about deciphering the emotion and motivations underlying the data. You must be able to clearly communicate a message as well as listen in such a way that you grasp the entire meaning of what is being said and make the other person feel heard and understood.
Effective communication appears to be a natural instinct. But, all too frequently, something goes wrong when we try to communicate with others. We say one thing, but the other person hears something completely different, resulting in misunderstandings, dissatisfaction, and conflict. This can cause issues in your relationships at home, school, and at work.
Jordan Peterson Teaches a Shy Nerdy Kid How to Communicate